Cancellation Policy

Green Acres Caravan Park Cancellation Policy

 

Cancellations by you:

Should you need to cancel your booking you must advise us in writing to us by post or email to info@greenacrescumbria.co.uk.

Your cancellation will only be effective as of the date we receive your written confirmation. All deposits taken are non-refundable or transferable in all cases of being cancelled by you. The full balance is to be paid two weeks before your arrival, if you cancel your holiday within 14 days of arrival the full balance is owed.

If you need to cut short your holiday after it has commenced, we regret that we are unable to refund any monies paid.

Please do not ask for holidays to be transferred or refunded if you are cancelling within 14 days of arrival, when making your booking you are agreeing to these terms. We strongly advise that guests take out insurance for their holidays.

Cancellation or changes by us:

In exceptional circumstances, we may have to cancel or change some aspects of your booking. If we do so, we will tell you as soon as possible prior to your holiday date and you may choose to either:

  1. Accept the changes offered by us
  2. Receive a full refund

We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure. Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, global pandemics, fire, technical problems, bad weather and acts of government.

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